Your Cart

FREE SHIPPING over CHF 140.- in Switzerland

Terms & Conditions

 

General:
Sevensneakerstore.com is operated and owned by 7ème pas Sonderegger GmbH, 4001 Basel.
Our Terms are valid for all orders on sevensneakerstore.com. While confirming your Order, you agree and accept our terms. By pushing the button „accept” in our order process, you confirm your order and you agree that you read and understand our terms and confirming them without an exception. All our deliveries and services are based on these terms. Furthermore apply the provisions of the Swiss Law.

Prices:
All prices on sevensneakerstore.com are including 7.7% Swiss Taxes and exclusive shipping. Subject to alternations and errors excepted.

Shipping:
We will always try to ship your order within 1 to 5 business days from that you've made your order. Usually If you make your order before 09.00 am CET we will ship it the same day. Orders placed on weekends and holidays will be shipped the next business day.

Inside Switzerland & Liechtenstein
We deliver our goods with swiss post. We reserve the right to change our carrier at any time without notice. We do not guarantee that the mentioned delivery time applies in any case. It might occur that in special cases deliveries take longer than expected but it is our highest effort to send out the parcels as fast as possible.

Pick-up at the store: Free

Free shipping for orders over CHF 140.00 (PostPac Economy)

PostPac Economy (B-Post): Estimated delivery time 2-3 business days.

PostPac Economy (0.0 kg – 2.0 kg): CHF 7.00
PostPac Economy (2.1 kg – 10.0 kg): CHF 9.70
PostPac Economy (10.1 kg – 30.0 kg): CHF 20.50

PostPac Priority (A-Post): Estimated delivery time 1-2 working days

PostPac Priority (0.0 kg – 2.0 kg): CHF 9.00
PostPac Priority (2.1 kg – 10.0 kg): CHF 10.70
PostPac Priority (10.1 kg – 30.0 kg): CHF 23.00

Outside Switzerland and Liechtenstein
Custom and VAT fees may apply when ordering from countries outside Switzerland and Liechtenstein. The fees are charged by the Revenue & Customs of the country where the product is being shipped to. We have no influences on this custom fee and are not able to give you more information about that. Ask your local custom office for more information. Customers ordering outside of Switzerland and Liechtenstein are exempt from Swiss VAT and will get automatically a reduction from 7.7% on your order while processing your order if your Invoice and Delivery address is outside Switzerland and Liechtenstein.

Zone 1
Austria, Belgium, Denmark, France, Germany, Guernsey, Holy See (Vatican City State), Isle Of Man, Italy, Jersey, Luxembourg, Monaco, Netherlands, San Marino, United Kingdom.

Estimated delivery time: https://www.post.ch/-/media/post/gk/dokumente/urgent-business-zone.pdf?la=de&vs=3

Pick-up at the store: Free

Free shipping for orders over CHF 400.00 (Free Economy-Shipping)

Swiss Post Priority Registred (0.6 kg – 1.0 kg): CHF 24.00
Swiss Post Priority Registred (1.1 kg – 2.0 kg): CHF 38.00
PostPac International (2.1 kg – 5.0 kg): CHF 48.00

Zone 2
Andorra, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

Estimated delivery time: https://www.post.ch/-/media/post/gk/dokumente/urgent-business-zone.pdf?la=de&vs=3

Pick-up at the store: Free

Free shipping for orders over CHF 450.00 (Free Economy-Shipping)

Swiss Post Priority Registred (0.6 kg – 1.0 kg): CHF 24.00
Swiss Post Priority Registred (1.1 kg – 2.0 kg): CHF 43.00
PostPac International (2.1 kg – 5.0 kg): CHF 54.00

Zone 3
Aland Islands, Albania, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Guadeloupe, Iceland, Kosovo, Lithuania, Macedonia, Republic Of Malta, Mayotte, Moldova, Republic of Montenegro, Reunion, Romania, Russia, Serbia, Svalbard And Jan Mayen, Turkey, Ukraine.

Estimated delivery time: https://www.post.ch/-/media/post/gk/dokumente/urgent-business-zone.pdf?la=de&vs=3

Pick-up at the store: Free

Free shipping for orders over CHF 550.00 (Free Economy-Shipping)

Swiss Post Priority Registred (0.6 kg – 1.0 kg): CHF 24.00
Swiss Post Priority Registred (1.1 kg – 2.0 kg): CHF 48.00
PostPac International (2.1 kg – 5.0 kg): CHF 64.00

Zone 4
Canada, Saint Pierre And Miquelon, United States, United States Minor Outlying Islands.

Estimated delivery time: https://www.post.ch/-/media/post/gk/dokumente/urgent-business-zone.pdf?la=de&vs=3

Pick-up at the store: Free

Free shipping for orders over CHF 650.00 (Free Economy-Shipping)

Swiss Post Priority Registred (0.6 kg – 1.0 kg): CHF 24.00
Swiss Post Priority Registred (1.1 kg – 2.0 kg): CHF 53.00
PostPac International (2.1 kg – 5.0 kg): CHF 76.00

Zone 5
Algeria, Argentina, Armenia, Australia, Bahrain, Brazil, China, Cocos (Keeling) Islands, Egypt, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Norfolk Island, Palestinian Territory, Philippines, Qatar, Samoa, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tokelau, Tunisia, United Arab Emirates, Vietnam, Yemen

Estimated delivery time: https://www.post.ch/-/media/post/gk/dokumente/urgent-business-zone.pdf?la=de&vs=3

Pick-up at the store: Free

Free shipping for orders over CHF 700.00 (Free Economy-Shipping)

Swiss Post Priority Registred (0.6 kg – 1.0 kg): CHF 24.00
Swiss Post Priority Registred (1.1 kg – 2.0 kg): CHF 58.00
PostPac International (2.1 kg – 5.0 kg): CHF 88.00

Zone 6 Rest of the world (137 countries)
Pick-up at the store: Free

Swiss Post Priority Registred (0.6 kg – 1.0 kg): CHF 24.00
Swiss Post Priority Registred (1.1 kg – 2.0 kg): CHF 70.00
PostPac International (2.1 kg – 5.0 kg): CHF 108.00

If you don’t collect the parcel or if you’re not available to accept the parcel on the scheduled date for delivery the parcel will be returned to us. We will then charge a CHF 50.00 fee for shipping and administrative costs of the unclaimed parcel. It will be deducted from the voucher or the refund you will get for your return.

As a customer it’s your responsibility to keep yourself informed about the status of your shipment. You can track your parcel by using the tracking number provided in the shipping confirmation e-mail.

Payments:
We accept following payment methods on our website:

- Posfinance E-Finance or Postcard Karteninformationen (CHF & EUR)

- Creditcard (VISA, MasterCard)


- PayPal

Refunds and Exchanges:
Please control and check the ordered goods at reception.

We inspect the quality of all articles before shipping.

If you like to return or exchange something, please contact us via email on return@sevensneakerstore.com before returning. We will check your request and send you a proof if we accept it.

Delivered goods could be returned within 14 days after shipping after you got a proof from us like explained above. The Goods have to be like new, that means: no damaged packages and no signs of usage. We reserve the right to not accept any exchanges / returns if the goods have signs of usage, the package is damaged or you didn’t contact us before returning.

The shipping costs for returning will not be paid by Sevensneakerstore.com.

It is possible to bring your exchanges directly yourself to our store in Basel, Switzerland. Please contact us for an appointment in this case.

For already paid exchanges and returnings you will get a voucher for our store and for incorrect delivery from our side a refund on your credit card / PostFinance-Card / Paypal / Post account.

No return on Sale Products.

 If the parcel was damaged during shipping, you have to signal it to the carrier (swiss post) and us in the next 5 days after the delivery. In case of claim, the customer has to keep everything as delivered. The goods can only be used with the written approval from the shipping company or sevensneakerstore.com.

Warranty:
From the day you received your order, there is a 2 year warranty period on demonstrable manufacturing defects. If still available the product will be replaced, if not you will get a voucher of the value of the defective item. The warranty does not cover wear and tear.

Data security:
Seven sneaker store will never transfer any informations to a third party for marketing purposes.
Credit card details are transmitted by a secured HTTPS (SSL encryption technology) connection. For more deteils read our Privacy Policy.
 
Jurisdiction:
The place of jurisdiction is Basel, Switzerland.

Changes:
Future changes in our Terms & Conditions will only be announced on this section of the website and it’s your responsibility to keep yourself updated with the changes.